Frequently Asked Questions
Everything you need to know about your Domi Outdoor Living experience.
What materials are used in Domi Outdoor Living products?
Our products are crafted using premium, weather-resistant materials including rust-resistant aluminum frames, high-density polyethylene (HDPE) resins, and UV-protected fabrics to ensure longevity in various climates.
How long does shipping take for gazebos and pergolas?
Standard shipping typically takes 5-10 business days. Due to the size and weight of our structures, items may be shipped in multiple boxes and delivered via LTL freight for maximum safety.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.
Are the products easy to assemble?
Yes, all products come with a detailed instruction manual and necessary hardware. For larger structures like hardtop gazebos, we recommend at least two people for assembly and provide video tutorials on our website.
Do you offer a warranty on your outdoor furniture?
We provide a 1-year limited warranty covering manufacturing defects and hardware issues. Specific components, such as gazebo roof panels, may carry extended coverage depending on the model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through partners like Affirm to help you build your dream backyard now.